1. How to request deletion
You can request deletion of your Servio account and associated personal data at any time. Send an email from the address linked to your account (or explain in the message how we can verify your identity).
Or write to support@mileline-cy.com with the subject line Account Deletion Request. Include your registered email address and whether you use Servio as a customer or provider.
We do not currently offer in-app self-service account deletion. All requests are reviewed manually so we can confirm identity and handle active bookings, billing, or legal holds where needed.
2. Data we delete
After we verify your request and complete any required checks, we aim to delete or anonymize the following where they are no longer needed for legal, security, or operational reasons:
- your account profile (name, email reference, phone, profile image, role, and related account settings);
- push notification tokens, device registration records tied to your user account, and session or activity metadata linked only to you;
- in-app chat messages and chat metadata where deletion is technically and legally possible without breaking another party’s records;
- uploaded images stored for your profile, portfolio, or personal account use (for example profile photos not required for an active dispute);
- saved-provider relationships, notification preferences, and other personal settings linked to your account;
- provider workspace membership tied to your user account, where applicable.
3. Data we may keep
Some information may be retained after account deletion where required or permitted by law, including to:
- finish or document active or recent jobs, quotes, reviews, or payment flows involving other users;
- meet accounting, tax, anti-fraud, dispute-resolution, or consumer-protection obligations (for example payment and billing references handled through Stripe);
- maintain security, abuse-prevention, or audit logs needed to protect the platform and other users;
- comply with lawful requests from regulators, courts, or law enforcement.
Where full deletion is not possible, we may retain only the minimum data needed for those purposes and restrict further use. For more detail, see our Privacy Policy retention section.
4. What happens next
- We acknowledge your request and may ask you to confirm account ownership or clarify provider workspace ownership if you are a business account owner.
- We check for active jobs, outstanding payments, subscription obligations, open disputes, or legal holds that must be resolved first.
- Once eligible, we delete or anonymize your personal data and disable sign-in for your account. We aim to complete verified requests within 30 days, and sooner when possible.
- We email you when deletion is complete or explain if any data must be kept and why.
Stopping use of the app alone does not delete your account. You must submit a deletion request using the steps above.
5. Provider accounts
If you operate a provider business on Servio, deleting your personal login may not automatically close the entire business workspace, active subscriptions, Stripe Connect payout records, or historical job data shared with customers. Tell us in your request whether you want:
- only your personal user account removed; or
- the provider business profile and related operational data deleted where possible.
We may need extra verification for business accounts and may retain billing or transaction records as described above.
6. Contact
For account or data deletion questions, contact:
- Legal operator: P.K. PROJECT-X VENUE-RESERVE LTD
- Registered address: Aristonikou, Limassol
- Email: support@mileline-cy.com
See also our Privacy Policy and Terms of Service for related rights and obligations.